Contact, Pattern Paste

Canonical: https://patternpaste.com/contact/

Get in touch

# Contact

One address for everything: support@patternpaste.com (mailto:support@patternpaste.com). We aim to reply within two working days.

## What to include

- A pattern that does not render as its preview shows: the pattern's name, your WordPress version, the theme, and a screenshot. How we test (https://patternpaste.com/how-we-test/) says what is in scope.

- A question about the licence: what you want to build and who for. The terms (https://patternpaste.com/terms/) draw the line between building sites with the patterns and redistributing them; if your case sits on it, ask and we will answer plainly.

- A refund or a billing question: write from, or quote, the email address on your account and say what you bought and what went wrong. The refund policy (https://patternpaste.com/refunds/) says what can be refunded and when; you can also raise it with Stripe, our merchant of record, at support.link.com/topics/sold-through-link (https://support.link.com/topics/sold-through-link).

- A privacy request (a copy of your data, a correction, a deletion): the privacy policy (https://patternpaste.com/privacy/) lists your rights; deleting your account from the account page (https://patternpaste.com/account/) is immediate and needs no email.

## Who you are writing to

Pattern Paste is operated by JD, trading as Pattern Paste, in the United Kingdom. There is no phone line and no live chat; email is answered by the person who builds the patterns.

Not sure whether a pattern is right for you? Every one previews in full before you pay, the FAQ (https://patternpaste.com/faq/) answers the common questions, and how it works (https://patternpaste.com/how-it-works/) walks through copying and pasting a section from start to finish.