Before your first visit.

Referral, clothing, insurance and how many sessions: what people ask reception most.

Something we have not covered?


Do I need a GP referral?

No. You can book yourself in. If you are claiming on health insurance, check with your insurer first, as some ask for a GP or specialist referral before they pay.


What should I wear?

Something you can move in, with the sore area easy to reach: shorts for a knee or hip, a vest top for a shoulder. There is a private room to change in.


How many sessions will I need?

Most people need three to six. We tell you at the end of the first visit, write it into your plan, and never book you in for more than you need.


Can I claim on my health insurance?

Yes. We are recognised by the major private health insurers. Bring your authorisation number and we bill them directly; you pay any excess.


What if I need to cancel?

Give us 24 hours and there is no charge. Inside 24 hours we charge half the fee, unless you are unwell; then just ring and tell us.


Is there parking?

Two patient spaces behind the clinic on Vale Road, and the Station car park is a four-minute walk. The number 36 bus stops at the end of the road.