The one everyone asks
Most teams are live within a fortnight. The first week goes on moving your existing records across and checking them against what you already hold; the second goes on training, in your own account and with your own data, so nobody learns on a demo they will never see again. If you have a hard date, tell us at the start and we will plan backwards from it.
One price per seat, billed monthly or yearly, with no set-up fee. The yearly plan is two months cheaper, and either can be cancelled from your own account without a phone call.
No. Monthly plans run month to month and stop at the end of the period you have paid for. Yearly plans are refunded in full if you cancel inside the first thirty days.
Yes. Spreadsheets, exports from the usual tools and plain CSV files all come across, and we check the import with you before anything goes live.
You do, at every point. Export it whenever you like in an open format, and if you leave we delete our copy within thirty days and confirm that in writing.
Every plan includes onboarding for the people who will use it day to day. Larger teams can book further sessions, on site or remote, at any point afterwards.
Email support on every plan, answered by the people who build the product, within one working day. Phone and priority support come with the larger plans.
Whenever you need to. New seats are billed from the day they are added and pro-rated to your existing renewal date, so there is never a second bill to keep track of.
Encrypted in transit and at rest, backed up daily to a second region, and access is controlled per person. Ask for the full security summary before you sign up and we will send it over.