What you actually get
Every request, whichever channel it arrived on, lands in one place that already knows who is on shift, what they are qualified for, and how long the same job took last time.
In every plan, on every seat, from the first day of the trial.
Nothing is assigned to someone who is off, on leave, or two hours from the end of a shift.
Every visit, part and photograph for that address sits on one page, going back as far as your records do.
The monthly summary exports as a page written in sentences, which a client will read without a walkthrough.