The way we work
Six considered steps, from the first conversation to a confident launch. Scroll through the process.
Phase 01 / 06
Weeks 01–02
01
Discovery
We listen to your team, talk to your customers and follow the evidence. Before we draw a screen, we agree on what needs to change.
What you leave with
Customer interviews / An opportunity map
Phase 02 / 06
Week 03
02
Definition
We turn what we learned into a clear brief: who it is for, what it must do and how we will know it worked. One page everyone can stand behind.
What you leave with
A focused brief / A shared definition of success
Phase 03 / 06
Weeks 04–05
03
Direction
Two distinct creative routes, explored on the same key screens. We work through the choices together and commit to the direction with the strongest answer.
What you leave with
Two creative routes / One confident decision
Phase 04 / 06
Weeks 06–10
04
Design
A working prototype from the first week. We test with real people and share progress every Friday, refining the details as the whole experience takes shape.
What you leave with
A tested prototype / A complete design system
Phase 05 / 06
Weeks 11–16
05
Build
The people who designed it stay close to the code. We ship in useful slices, check the details and leave your team with a site they can confidently run.
What you leave with
Production-ready pages / An editor your team can use
Phase 06 / 06
Week 17 onward
06
Aftercare
Launch is the beginning of the next conversation. We stay for six weeks, read the numbers with you and make the improvements that real use brings into focus.
What you leave with
Six weeks of support / A practical plan for what’s next
A clear plan. A team that stays with you.