“Price agreed on the phone, tap fitted with a frost valve and the hose on before they left. £120, as quoted.”

Anna, Queens Road

“Four flats tested in a morning. The certificate was in my inbox the same afternoon, with a short list of what needs doing.”

Rob, Derby Road

“Water through the kitchen light at 1am. Tom was here in 50 minutes, found the joint and had it dry by three.”

Sadia, Trent Boulevard